Our client reviews

Comments and testimonials

We at J&S Property Services value the opinions of our clients and welcome feedback to improve our service. Scroll down to take a look at what some clients said about their experience with us and leave your own review on our TrustATrader page.



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"Very professional firm. Quality of work is great, extremely tidy and stick to their promises. I would highly recommend these guys."

"Nice guys. Punctual, efficient and clean workers. Highly recommended."

"Jerry arrived on time , was polite and friendly. He quickly found the source of the leak and proceed to fixing it within the hour. Having lost my job I was afraid the price for work and call out charge would be highly expensive - Tom talked me through the job and set my mind at ease. They were no hidden charges, they were honest , reliable and sensitive to my situation. I would definitely use Tom & Jerry in the near future."

"I have been using J&S for seven years and I can honestly say they are excellent. They initially fitted a new boiler and have serviced it each year ever since. They have also carried out other works, always to complete satisfaction. Tom Lombard and Jerry are extremely efficient, knowledgeable, professional, punctual, tidy, polite and very friendly. They always has time to explain things or to give advice. Tom is contactable if any issues arise which to me is brilliant! Highly recommended!!"

"I chose this plumber because they came to view and price the job without any commitment. I knew that they had taken the time to understand what needed to be done and could offer a fixed rate. I was very pleased with the service overall."

"J&S installed my boiler 7 years ago. They explained the whole process beforehand and the installation was carried out professionally and with minimum disruption for which I was grateful as I live in a very small flat. Since then they come each year to carry out the annual service. Tom and Gerry are reliable and always friendly and efficient and I would be happy for them to carry out other work. I highly recomme

"Tom and Jerry. Are stars!!! Fitted a new boiler 4 years ago and email me every 12months as a reminder for servicing!!! As a single female I feel very safe and secure with them doing work in my home. Very honest, reliable, clean and tidy!!! AND respond to texts and emails promptly!!! Whenever friends or colleagues ask for recommendations re. Tradespeople....they are at the top of my list. Life is too short to put up with shite people ... especially in your home!!!!! ... Tom and Jerry are good people👍👍👍"

"Tom responded to my request for a quote very swiftly and explained the pricing in a simple way. He arrived on time and with the part for the sink and got to work straight away, also adjusting kitchen taps and a leaky radiator free of charge. Tom gave useful advice in response to some of my questions and provided details for future work - very professional job, will definitely use again next time!"

"Very efficient and professional service. Explained the process to me, very communicative in answering all my questions. Turned up on time, service carried out as expected and described, and even checked in with me afterwards to check I was happy with everything. Would recommend."

"Very impressed with the service. This company replaced a boiler. They were prompt, efficient and friendly. All mess was cleared and they kept me informed as the work progressed. The instructions for new boiler was explained clearly and repeated when asked. Recommended if you need a boiler replacement."

"Prompt, tidy and an excellent standard of work. I was very with their work and would definitely recommend."

"More efficient but smaller boiler, therefore some exposed pipes to make connections. Very neat pipework and will be easy to box over in due course. Job tackled calmly and efficiently with minimum disruption."

"Gerry was great! Exploratory work, fixed within 3hrs."

"We have used these guys 13 years ago to fit a new boiler and they have serviced it ever since with no problem. They are always punctual, polite and efficient. I would highly recommend them."

"Tom was prompt and phoned to say he was on his way. He explained what was being done, while conducting the service. Made sure that the work was carried out thoroughly and without leaving a mess. In all he provided a professional but friendly service. We shall definitely use the company next time. Mike Delicata"

"Efficient and bright. Identified the problem intelligently. Fixed it quickly. Cleared up. Great!"

"Thomas did an excellent job fixing a leak in our radiator. He was friendly and efficient, explaining what the problem was in a way that was easy to understand for anyone like me who has no knowledge of plumbing. And suggesting the most cost effective way to fix it. I’m so pleased to have found a reliable, trustworthy plumber at last!"

"Tom was great - he explained what the issue was and fixed it quickly, replacing the whole tap mechanism. It's all sorted now - would definitely recommend."

"The team are polite and punctual, and their work is great. I have worked with them for years and couldn’t ask for more."

"Installation of a new boiler: The guys were really professional, friendly. Carried out the work quickly and effectively. Explained what was going to happen. Worked until job was finished. Explained how the timer worked. Can’t praise these guys enough. Throughly recommend this company😊😊 I’m a very happy customer."

"We needed our boiler replaced unexpectedly. J&S managed to do this within a few days, and kept us up to date throughout in a friendly and helpful way. They then followed up by text for the next couple of days to make sure that everything was working. There were no problems at all, but I have no doubt they would have been back immediately if we had needed them. We will continue to use them to service our heating system and would recommend them."

"J&S Property Services attended our property to supply and fit our new Valiant boiler. They were fast, efficient, professional, courteous and simply a pleasure to deal with from beginning to end. A thoroughly 1st class job carried out to a very high standard & at a very reasonable price. Highly recommended and will definitely be using these guys again for future work. Thank you Tom & J&S."

"The team are polite and punctual, and their work is great. I have worked with them for years and couldn’t ask for more."

"Installation of a new boiler: The guys were really professional, friendly. Carried out the work quickly and effectively. Explained what was going to happen. Worked until job was finished. Explained how the timer worked. Can’t praise these guys enough. Throughly recommend this company😊😊 I’m a very happy customer."

"We needed our boiler replaced unexpectedly. J&S managed to do this within a few days, and kept us up to date throughout in a friendly and helpful way. They then followed up by text for the next couple of days to make sure that everything was working. There were no problems at all, but I have no doubt they would have been back immediately if we had needed them. We will continue to use them to service our heating system and would recommend them."

"We have used the company for the last six years and found them totally reliable and their work to be of an extremely high standard"

"Good job executed by the engineer from J&S. Another plumber from another company had come earlier in the day and didn't manage to fix the issue. Thanks for managing to come the same day!"

"Called J&S because I had another plumber no show and they managed to squeeze us in even though they had a busy day. Problem was fixed super quickly and communication throughout has been awesome. Will definitely be contacting J&S next time without question! Thank you!"

"I have used Tom and his team in both my private home and also my rental property and following on from clear, concise advice and discussions the work has always been finished on time and completed to a very high standard. My confidence in the team has led me to not only continue to request more work to be undertaken by them but also led other members of my family undertaking work on their properties because of the quality of service and standard of finish of thejobs. They have treated my properties with a level of respect I can only recommend them to others."

"Tom and the boys did such a great job on replacing my new boiler! From the minute they arrived to the minute they left they didn’t stop working. Very very impressed. Thank you so much I can now enjoy a hot bath. Elisha"

"I am so much impressed with J&S Services; they came on time , they explained what they will be doing , they answered all my questions & took away my anxieties , the quality of the knowledge was superb , they know what they were doing, care was taken in every aspect to even cleaning up . I am so happy 😀 been a lady ,J&S took time to put me through on how to operate my boiler & went above the call of duty to help me. I have told all my friends & neighbours, i will recommend J&S any day 👌🏾"

"J and S were great, got on with the job, no hassle and the bathroom looks great!"

"This is the second time I have used J & S for a plumbing job as I found the quality of work extremely high. The first job was re-designing a shower and replacing a handbasin and unit. This time they replaced a boiler. On both occasions they explained exactly what they were going to do and discussed any different options. They arrived exactly when promised and left the area very clean and tidy. Their attention to detail is first class. Their prices are fair. I would highly recommend."

"Tommy and Jerry delivered a fantastic and efficient service. They were very professional throughout the entire process. The care and attention to detail were both excellent. The shower was finished to perfection. Tommy and Jerry go out of their way to deliver a top quality service. We would highly recommend."

"Tom was really polite and helpful from the initial call right through to getting the job done at the earliest opportunity. We won't hesitate to contact him again for future work we need and have already recommended him to friends in the area."

"Initial call out by the landlady but we dealt with Tom and his colleague directly regarding entry etc. Arrived on time, replaced the broken electric shower and kitchen taps in good time. Everything was left clean and tidy. Friendly and polite guys. Recommend."

"This family business installed a new boiler and central heating system for me last September and they did a great job, so today Gerry fitted a new kitchen sink and taps. They work hard are clean and tidy, polite and punctual and I would highly recommended them to do any jobs you may have round the house. Gerry and Tom take pride in their workmanship. I will definitely employ them again, no problem."

"We are really happy with the excellent service we received from J & S Property Services. Tom and Jerry installed a new boiler for us and were a pleasure to deal with. They explained the work required and were polite and professional at all times. They checked all was working and that everything was clean and tidy before they left. Thank you. I would definitely be happy to recommend to others."

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"Tom and Jerry were super lovely and friendly. They did a great job and made sure they understood exactly what the problem was to give the best solution. They were prompt and tidy, wouldn't hesitate to recommend them!"

"New boiler installation by J & S Property Services. Excellent work. Thank you."

"Responded to a leak in the bathroom quickly and efficiently, super polite, explained everything, replaced leaky pipes, checked all water was back on and boiler working etc before they left - highly recommend and I will certainly use them again"

"Tom & Jerry were super friendly, efficient and prompt sorting a number of problems at our flat - from integrated freezer installation to glass shower screen in only a few hours. Thanks guys!"

"Tom and his colleague arrived promptly at 7.30am to replace our old boiler. They were thoroughly professional throughout despite the inconvenience of working around our young family and grandparents in the house. They also went beyond the call of duty to fix the outdoor pipe and took their time to explain how the new boiler works. I definitely recommend them and will most likely be calling Tom back very soon to fix our downstairs bathroom toilet. Keep up the good work!"

"Tom and Jerry were outstanding in all respects. Communication excellent from initial contact and throughout. Friendly, knowledgeable and professional, they arrived early and carried out a new boiler installation to an extremely high standard with real attention to detail. Spent time explaining all aspects. Highly recommended."

"J&S installed our boiler 2 years ago, and have carried out the annual services since. Very prompt, clean and efficient work, and a pleasure to deal with. Plus the aftercare has been amazing. This evening we came back from holiday and found there was a fault with the boiler. I sent them a message and 2 minutes later they were on the phone talking me through how to deal with it, and now everything’s working again. Absolute lifesavers! Couldn’t recommend them enough."

"I would highly recommend John, Tom and the team at J&S Property. The service was excellent: John came to do the initial inspection for the replacement of my boiler and gave a professional comprehensive assessment and recommendations, 9 days later the team came and installed a new boiler. The team arrived super early, got straight to work inside and on the roof of the property and a few hours later the job was done a new quality boiler and pipes was in place and the property was left spotless. The guys are friendly, trustworthy and highly professional, I wouldn't hesitate to use them again or recommend them."

"Quality workmanship, Professional, efficient, polite and tidy"

"Needed a replacement boiler and J&S Property Services came out and was very honest with the work that would need to be done. Our boiler was 20 years old and guidance and regulations have changed in this time, and Tom was able to let us know what he would need to do to ensure that it was compliant going forward. They were punctual, hard working and explained how everything worked before they left, also said we could call him if we had any problems or couldn't remember what he said. Thanks Tom, will definitely be passing your details on."

"Really pleased and impressed with Tom. He was very upfront about availability and cost over the phone and when he was here was very professional and careful about explaining every step he was taking. Our leak was fixed promptly and effectively. Would definitely recommend and use J&S again."

"Very impressed with speedy and efficient service I've received from J&S Property Services. Thomas and Jerry arrived on time, were professional and courteous throughout their time in our house. They demonstrated vast experience, excellent communication skills and ability to get the job done from start to finish to a high standard. As we needed new boiler Thomas and Jerry explained all the different options and prices and advised what would suit our needs the best. They found and covered several gas issues during the process sorting those with the appropriate services with no any extra fee. I was able to do my own thing while they did everything necessary arrangements for boiler and gas quickly and professionally. Also, Thomas and Jerry were very neat and tidy with the work. I would highly recommend J&S Property Services."

"Brilliant guys, great work and super professional."

"Tom gave me a quote for a replacement radiator in the kitchen and a replacement ball valve in the tank in the loft. He arrived on time with his colleague Jerry and they both did a fantastic job. They were really tidy and respectful of my property. I would definitely use them again and would also recommend them."

"I cannot fault this team. They did all the organising of the work, phone calls, pictures sent, parts researched and bought, always kept me up to date with dates, times etc. The team are friendly, respectful and very knowledgeable. I would recommend them everyone. Thank you again Tom... first class."

"Bank holiday weekend during Covid lockdown and there's a mild gas leak. We get shut off with the likelihood of no cooking facilities or hot water for the whole weekend. J&S Property Services were a business recommendation, so we speak to Tom on Friday evening and he turns up on Saturday morning. He looks at the job and talks us through the process. Its a bit price scary because there is no way to know if this is going to be a small or big job. Lucky for us, Tom & Jerry (yes really) found the leak early on. They replace and make good. Add a Gas Safety certificate (at our request) and were done and dusted. Friendly, Tidy, Efficient, stuck to Price and Guaranteed their work. We got an email with certificate whilst they were on site and the invoice was sent electronically too. If you want workmen who are transparent about their work, stick to price and know their business, then Tom & Jerry are right for you."

"Tom and his Dad John are lovely people to work with - efficient follow up on text or phone, good price, prompt arrival, fitted a new boiler last year and gave it a service this year. Very trustworthy, they've now done work for friends and family. Definitely recommend."

"Really helpful, sent a photo of the leak and Tom called me with some advice on extra work needed to remove the boxing in which we then did ourselves, stayed in touch and told me when on his way."

"Tom and his colleague were amazing .. friendly & knowledgeable. They came to assess the boiler fit and price up then came again to install. Difficult times with COVID 19! Really appreciated their care and attention to detail - felt safe as they applied social distancing well. Would definitely use them again."

"We are three tenants renting from a private landlord and we needed a gas safety check. Tom was recommended to us and he came out to do the test two days after we inquired. This was during the COVID-19 lockdown and he arrived with PPE. He did his best to follow government guidelines regarding distancing. He was very professional and thorough in his approach. Tom explained everything clearly and found that we had a gas leak. He isolated different appliances to find the source and the leak was coming from the boiler. The boiler was isolated from the gas supply so we could continue to use other appliances safely. He explained the problem and that unfortunately we would need to replace the boiler. He explained why other quick fixes would not have worked in this situation. An appropriate boiler was recommended, found and installed within 24 hours. He explained how the new boiler worked and left contact details for any further questions. Very grateful for the work he has done."

"TOM & JERRY done an amazing job replacing our boiler! My mum & I are extremely grateful for their hard-work, heating and hot water is running better than before. They were punctual, friendly, worked to high standards to make sure the job was done, they left the work environment exactly as they found it and very approachable in any questions I had. Thank You Again, I really appreciate all the hard work and effort (especially in such challenging times)."

"Boiler service, the work is always done to an excellent standard."

"Great job all done in a day. Clean, neat and tidy."

"Excellent service"

"A really excellent service. Would definitely use again, and has already completed three or four jobs for me."

"J&S did a fantastic job for me. Removing old boiler and draining/dismantling/removing tank from the loft and installing a brand new combi boiler. It was quite a big and complicated job but everything was done same day and extremely neat and tidy. The aftercare has really great too. Answered any questions I’ve had and popped round to help with any issues I’ve had (I’ve got a great new boiler but an old ho"

"Replaced bath and screen - professional job done without fuss at a reasonable price. Definitely use them again."

"Tom is a lovely friendly knowledgable plumber who helps to look after our properties whenever we have boiler issues / tap issues / leaks etc. He has great communication, reliable, trustworthy and honest."

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